Refund and Payment Cancellation

1. How to apply

Create a support ticket or email support@wings-dating.ru from the account address. Include the date, amount, payment ID, coin pack or service, reason and preferred contact method. Never send the full card number, expiration date or CVC.

2. Review

Requests are registered upon receipt. A decision and refund are sent within the statutory period; Wings aims to review a complete request within 10 calendar days.

3. Refund grounds

Refunds include duplicate or erroneous charges, failure to credit a paid coin pack, inability to use a purchase due to Wings, and other cases required by law.

Review considers whether coins have been spent and the related service supplied. The value of a properly supplied portion may only be retained where and to the extent permitted by law.

4. Unused coins and VIP

Requests concerning an unused purchased coin balance are reviewed individually against payment and spending history and applicable law. Bonus coins have no cash value and are not refundable.

VIP activation date and elapsed term are considered. A one-time boost is supplied when the profile position is changed.

5. Refund method

Approved refunds are sent through the original payment method unless otherwise agreed or required by law. Actual crediting time depends on the bank and payment provider.